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Billing & payments
Fixing a mistake on a sent invoice
What to do when an invoice was wrong, sent by accident, or needs to be billed again.
Voiding an invoice
Made a mistake on an invoice, or sent one you shouldn't have? Open Invoices, find it, and click "Void." It's kept for your records with a clear "Voided" label, but no longer counts toward what's owed. This is different from Delete, which removes it completely - use Void whenever you want a record that it existed.
Billing the same thing again
Need to send a very similar invoice to the same or a different client - same line items, new invoice number? Click "Duplicate" on any invoice. It opens a fresh copy in the builder for you to adjust and save, instead of rebuilding it from scratch.
Still stuck? Contact support.